Privacy Policy

Information We Collect

We collect several types of information from and about users of our Site and services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us when you inquire about our services, subscribe to our newsletter, or fill out a contact form. For example, when booking a consultation, we collect your name, contact information, and details about your project to better understand your needs.
• Non-Personal Information: This includes information that does not directly identify you. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We collect this information through cookies, web beacons, and other tracking technologies to analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole.
• Cookies: We use cookies to enhance your experience on our Site. Cookies are small data files stored on your device that allow us to remember your preferences and track your activity on the Site. You can control cookies through your browser settings and opt-out of certain types of cookies. Please see our Cookies Policy for more information.
• Project Information: When you engage us for interior design services, we may collect information related to your project, such as floor plans, photographs of your space, design preferences, budget information, and other details necessary to complete your project. This information is treated with the utmost confidentiality and is used solely for the purpose of providing our services.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide the interior design services you request, to personalize your experience on our Site, and to improve the quality of our services. For example, we use project information to create design plans, select furniture, and manage the renovation process.
• Communicating with You: We use your contact information to respond to your inquiries, provide updates on your project, send you our newsletter, and communicate with you about our services. You can opt-out of receiving our newsletter at any time by clicking the "unsubscribe" link in the email.
• Marketing and Advertising: We may use your information to send you promotional materials and advertisements about our services and special offers. We may also use your information to target our advertising to users who are most likely to be interested in our services. We do not share your personal information with third parties for their marketing purposes without your explicit consent.
• Analyzing Website Usage: We use non-personal information to analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole. This information helps us to improve the design and functionality of our Site and to better understand the needs of our users.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, to respond to legal requests, and to protect our rights and the rights of others.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies to protect your personal information when it is transmitted over the Internet.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your personal information to authorized employees and contractors who need to know the information to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities in our systems.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Third-Party Services

We may use third-party services to provide our services and to improve the functionality of our Site. These third-party services may collect information about you and your use of our Site. These services include:

• Google Analytics: We use Google Analytics to track website traffic and user behavior. Google Analytics collects non-personal information such as your IP address, browser type, and operating system. This information is used to analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Mailchimp: We use Mailchimp to manage our email newsletter and to send you promotional materials and advertisements. Mailchimp collects your name and email address. You can opt-out of receiving our newsletter at any time by clicking the "unsubscribe" link in the email.
• Social Media Platforms: Our Site may contain links to social media platforms such as Facebook, Instagram, and Pinterest. If you click on these links, the social media platforms may collect information about you and your use of our Site. We are not responsible for the privacy practices of these social media platforms. Please review their privacy policies for more information.

We are not responsible for the privacy practices of these third-party services. We encourage you to review the privacy policies of these services before providing them with your personal information.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Opt-Out: You have the right to opt-out of receiving marketing communications from us.
• Data Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Contact Information

If you have any questions about this Privacy Policy, please contact us:

Lumiere Interiors
1200 Brickell Avenue, Suite 800
Miami, FL 33131
Phone: (305) 555-0123
Email: [email protected]

Our Data Protection Officer is Elena Ramirez, who can be reached at the email address above.